TERMS AND CONDITIONS
| 1. GENERAL |
| 2. DEFINITIONS |
| 3. ACCEPTANCE AND CHANGES OF TERMS AND CONDITIONS |
| 4. WHO CAN PLAY |
| 5. AVAILABILITY OF GAMES |
| 6. GAME RULES |
| 7. DISCLAIMER OF LIABILITIES |
| 8. USER ACCOUNT |
| 9. DEPOSITS AND WITHDRAWALS |
| 10. COMPLAINTS |
| 11. ANTI-FRAUD POLICY |
| 12. REFUND POLICY |
| 13. KYC |
Before using our website, please read these Terms and Conditions carefully. By registering a Player Account with the website, you confirm your consent with the Terms and Conditions.
1.1 The website www.casinoadrenaline.com ("Casino", "Website", “Company”, "We", "Us", "Our") is owned and operated by Anden Online N.V., a registered company in Curacao. The service operates under license no. 1668/JAZ issued to Curacao eGaming, authorized and regulated by the Government of Curacao.
2.1. “Terms” refers to Terms of Service.
2.2. “Website” refers to Casino Adrenaline’s website at www.casinoadrenaline.com
2.3. “Services” refers to services available on the Casino Adrenaline website.
2.4. “We” or “Casino” refers to Casino Adrenaline
2.5. “You” or “Player” refers to any individual who uses any of the services provided by Casino Adrenaline.
2.6. “Games” refers to the casino games offered by the Casino Adrenaline website.
2.7. “Software” refers to the software Casino Adrenaline provides for playing casino games, which is available in either download able or non-download forms.
3. Acceptance and changes of Terms and Conditions
3.1. It is your obligation to understand, agree and abide by all rules and regulations provided in the Terms.
3.2. It is your obligation to regularly check for any modifications of the Terms as they may change from time to time.
3.3. The title, ownership and all intellectual property rights of the content, including images, photographs, animations, video, audio, music and text belong solely to the Casino. Copying, redistribution or publication of any content or part of the Website and Software is strictly prohibited.
3.4 These Terms and Conditions may be changed by the Casino when such need occurs. We will do our best to notify our players of any significant changes by email. However, we do recommend all players to revisit this page regularly and check for possible changes.
3.5. These Terms are the full and final expression of your relationship with the Casino. They constitute the entire agreement between you and the Casino, and supersede any prior understandings, agreements or commitments, whether written or oral between the parties.
No employee, officer or agent of the Casino, or anyone else involved in creating, producing or delivering the Casino, may verbally alter, modify or waive any provision of this agreement.
By entering the Website, opening a User Account with the Casino, using or reusing any such User Account, or the acceptance of any cash-in, you hereby agree to all rules given in the Terms, as amended from time to time.
4. Who can Play
4.1 The Casino accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.
4.2 The Casino accepts strictly adult players (the minimal age is 18) and players who have reached the age specified by the jurisdiction of player’s place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.
4.3 It is entirely and solely your responsibility to enquire and ensure that you do not breach laws applicable to you by participating in the games. Depositing real funds and playing for real money is subject to the laws of your country, and it is your sole responsibility to abide by your native regulations.
4.4 The Company reserves the right to ask for the proof of age from the player and limit access to the Website or suspend the Player Account to those players who fail to meet this requirement.
4.5 You must provide complete and accurate User Account information to the Casino.
4.6 You cannot be an employee, consultant, licensee, distributor, media partner, promoter, retailer of the Casino, including members of their immediate families.
4.7 You must abide by the rules of the Casino.
4.8 You cannot play on behalf of an individual that is not allowed to play at the Casino.
5. AVAILABILITY OF GAMES
Please bear in mind some games may be unavailable in certain jurisdictions, as required by policies of game providers which may change from time to time.
NetEnt games are unavailable for Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Sri Lanka, Singapore, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe, as well as Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United States of America and the United Kingdom.
In addition to the above, Jumanji, emojiplanet, Guns & Roses, Jimi Hendrix, Motörhead and Conan are not available in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia,China, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, United States of America.
Planet of the Apes Video Slot is not available in the following territories:Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
Vikings Video Slot is not available in the additional jurisdictions: Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, Canada, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States of America, Uganda.
Narcos Video Slot is not available in the following territories: China, Indonesia, South Korea.
Additionally, Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man), are only available in the following territories: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.
Aliens are unavailable in Japan, Canada.
6. GAME RULES
By accepting these Terms and Conditions you confirm that you know and understand the rules of the games offered on the Website.
6.1. The Casino game server has been checked by a third-party User Accounting firm and was found to supply fair odds and to comply with the laws and the regulations.
6.2. The Casino may, at its absolute discretion, alter, amend or withdraw any Game from the Casino at any time, and may alter prices, features, specifications, capabilities, functions or other characteristics of Services and/or Games.
6.3. You accept all outcomes of Game results as received in the client application from the Casino’s game server. You fully accept and agree that the Casino’s random number generator software will determine the outcome of the Games.
6.4. The Casino reserves the right to limit pending Games (games which have been quit without a required action from you) to one pending Game per Player.
6.5. The Casino reserves the right to terminate any pending Games after 30 days without any action by you.
7. DISCLAIMER OF LIABILITIES
7.1 The Casino is not liable in any way for any malfunctions relating to hardware (yours or the Casino’s), network, telephone line or system or Internet malfunction.
7.2 In the event that the gaming computer hardware or the gaming server does not properly implement the rules of a Game, or does not properly implement the random number generator, or does not make a proper User Account for the play or if a human error is made by the Casino, any of its suppliers, or anyone else involved in creating, producing or delivering the Casino, the Casino will not be liable for any winnings that result from these errors. You will forfeit any winnings that result from any error whatsoever. In the event of any dispute regarding a wager or winnings, the decision of the Casino shall be final and binding.
7.3 You indemnify and hold harmless the Casino, its software provider (Real Time Gaming), and their respective licensees, distributors, parent, subsidiaries, affiliates and all of their officers and directors, advertising, promotion or other agencies, media partners and others from any suit, demand, cause of action, claim, liability, costs, expenses (including reasonable legal fees), liabilities, damages, fines, penalties, fees or any other charges whatsoever that may arise as a result of the use or re-use of any or all of the following: the Website, the Games, gaming with or through us, or receipt of winnings from us.
7.4 If we mistakenly credit your Player Account with winnings that do not belong to you, whether due to a technical issue, error in the pay tables, human error or otherwise, the amount will remain our property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.
8. User Account
8.1. Opening a User Account
In order to play Games and place wagers on the Website, you first must register with the Casino and open a User Account.
You are allowed only one User Account. If you have more than one account, all winnings will be void. If you open more than one User Account, the Casino may close all accounts and any bonuses and winnings may be voided.
As part of the registration process, you will have to choose a Username and Password for your login into the Website. You are obliged to keep your Username and Password secret and confidential. Any use of the Software application through your Username and Password is your sole responsibility.
You acknowledge that if any of the information that you provide to the Casino is untrue, your agreement with the Casino will be void, and you will be liable to the Casino for any damages and costs suffered as a result.
We reserve the right to request from you a copy of your proof of identity, address, copies of credit cards, an approval signed purchase history and/or other appropriate documentation when withdrawing credits, so as to provide fast payout, prevent fraud and make all financial transactions secure. If you fail to provide the requested documentation within 2 weeks, or submit fraudulent documentation, we reserve the right to cancel the payout and/or close or lock your User Account.
8.2 Closing your User Account
You may close your User Account at any time.
To close your User Account, simply send an email to email@example.com stating your account details and intention to close the account.
Any outstanding amount on your User Account after closure will be refunded subject to applicable deductions and may not be less than EUR 20 / USD 20 / AUD 20 / CAD 20 / BTC 0.004 / ETH 0.12 / LTC 0.5 / BCH 0.05 / DOGE 7500 / ZAR 300.
The method of repayment will be at our absolute discretion.
8.3. User Account General Rules
You can use your User Account for personal use only. Commercial use of the Casino is strictly forbidden. You will play only for private and non-professional purposes.
You will not allow any third party, including but without limitation to minors, to use your User Account to place wagers or participate in the Games in any way. You are solely liable for any losses, costs or expenses associated with the use of your User Account.
The Casino is not liable in any way for your participation or attempted participation in any act outside of the rules given herein, or outside of the normal course of on-line casino operations.
The Casino has the right to cancel your User Account for any reason at any time without prior notice, and to refund any balance in your User Account or deposit, whichever is the lesser amount at the time of such cancellation or as soon as reasonably possible thereafter.
The Casino reserves the right to close or lock your User Account at any time without prior notice and reserves the right to not provide the reason for doing so.
The Casino fully reserves the right to refuse or terminate the User Account of any person who is found cheating or attempting to defraud the Casino Software or making untrue and or malicious comment in regard to the Casino’s operation or who unfairly exploits the spirit of the promotions offered by the Casino.
The Casino reserves the right to publicize cheating and defrauding actions of Players, together with their identities and email addresses. These will be circulated to other casinos, banks and credit card companies and any other appropriate agencies.
9. Deposits and Withdrawals
9.1. Depositing to your User Account
You cannot make a new deposit until you have played through the balance of a current deposit and bonus and your balance is below USD/EUR/AUD/CAD/ZAR 1 or equivalent amount in Cryptocurrency.
You acknowledge that any funds used for playing Games must be legal.
The Company does not accept third party payments. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name.
If we determine during the security checks that you have violated this condition, your winnings will be confiscated, and the original deposit will be returned to the owner of the payment account.
The Company is not responsible for the lost funds deposited from third party accounts.
Once you place a bet, the bet is irrevocable, and you cannot undo or “charge back” the transaction. You cannot get your stake money back if you lose your bet.
The Casino reserves the right to limit and/or refuse your wager without prior notice. The Casino is not obligated to accept your bet.
In the event of any dispute regarding a wager or winning, the decision of the Casino shall be final and binding.
Kindly note that due to the nature of cryptocurrencies, deposit limits cannot be applied to the deposits made through CoinsPaid payment system. If you want to limit your gambling in the casino, please, use any other available option
9.2. Withdrawing from your User Account
Withdrawals must be made back to the User Account that the deposit originated from. This may not be possible in the event of a credit card deposit, in which case an alternative withdrawal method may need to be used.
If you deposit and withdraw without wagering at least 1 x the value of the deposit, you may be subject to a transaction fee that cannot exceed 10% of the transaction amount.
This can only be done once the deposit has been reviewed and determined that financial system manipulation and or money laundering activity has not taken place.
The minimal amount for withdrawal is EUR 20 / USD 20 / CAD 20 / ZAR 300 or cryptocurrency equivalent. A maximum of EUR 4000 / USD 4000 / CAD 4000 / ZAR 57000 or cryptocurrency equivalent will be sent per week. All remaining balance will be sent in the following week(s), starting with EUR 4000 / USD 4000 / CAD 4000 / ZAR 57000 or cryptocurrency equivalent per week and according to your VIP status.
Only 1 instant withdrawal is permitted per Player per day and is only available if you have deposited via Cryptocurrency methods, Neteller, Skrill or EcoPayz.
Withdrawal cannot be processed before the deposited amount was wagered at least 1 time.
Players depositing using any available Cryptocurrency Method need to play through active deposited funds at least 3 times prior to withdrawing due to higher risk of fraud.
If you are a table games player, the deposit needs to be wagered 3x, regardless of currency. This procedure is in line with anti money laundering practices.
Account verification is not required for players using cryptocurrencies. Other players are obliged to provide documents for account verification before first withdrawal. They can do it by uploading documents directly to casino account.
We reserve the right to request appropriate documentation for account verification even for players using cryptocurrencies if we notice some irregularities regarding account, gameplay, similar accounts, fraudulent activities, abuse etc.
9.3. We guarantee not to sell, give away, or otherwise communicate your personal information to any third party. We will only disclose personal data when ordered to do so by any Governing Authority and/or under any legal provision contained in the Governing Law.
9.4. Your personal identity and details will remain confidential and we will never report wagering information on behalf of any player.
9.5. All email and other communication or correspondence between you and the Casino is private and not for distribution or publication on Internet forums.
9.6. General Deposit and Withdrawal Rules
To protect ourselves and the interests of our financial processors we reserve the right, should we become aware or suspicious of any combination of deposit and withdrawal manipulation or money laundering activity that constitutes fraud, to withhold payment of funds and notify relevant authorities and the payment processor(s) of your actions for further investigation.
The Casino employs various active anti-fraud safety devices for your protection. All transactions are confidential and are monitored solely for your protection. Criminal acts or attempted criminal acts are automatically reported to the appropriate authorities.
All materials relating to the Casino are automatically voided without notice if you alter, mutilate, forge, tamper with, or otherwise alter such materials in any way whatsoever or if you attempt or cause others to attempt any such act.
Any gaming or attempted gaming or purported winnings during or following such alteration, mutilation, forgery, tampering or similar such acts or attempted acts shall automatically and without notice, be void. Any fraud (whether actual or constructive) on your part or caused by you shall automatically void any actual or attempted transaction from the inception and any alleged winnings shall not be actual winnings.
10.1. If you have any complaint, please contact our support team 24/7 via:
Telephone +1.800.532.4561 (toll-free in US and Canada)
Email at firstname.lastname@example.org or e-mail our management at email@example.com
Live chat on the Website.
10.2. The Casino will use its best efforts to resolve all complaints. If for some reason you are not satisfied with the resolution of your complaint by the Casino, you can direct your complaint to Curacao eGaming:
Telephone: +5999 465 1134
Address: Pletterijweg Oost Ara Hilltop Building Curacao
11. ANTI-FRAUD POLICY
Anti-fraud policy is of outmost importance to the Company, which applies many anti-fraud tools and techniques. Once there is reasonable doubt that a player may be involved in fraudulent actions, included, but not limited to:
• colluding of any type with other players
• creation of techniques or strategies enabling gaining of unfair winnings
• fraudulent actions directed towards other online casinos or payment providers
• chargeback transactions with a credit card or denial of some payments made
• creation and attempt of using two or more accounts
• any other possible type of cheating
Or if a player goes bankrupt in the country of residence, the Company holds the right to close such Player Account withholding the payouts to that specific player. The Company reserves the right not to inform the Player about this decision, as well as not to reveal the reasons upon which such decision was made. Regulatory bodies are always informed when a case of this kind arises, and the Company will continue to act in that respect.
Advantage play is not tolerated at the Casino. The Company holds the right to void bonuses and winnings resulting from all suspectable advantage play, including casino welcome offers or other promotions. The reasons include:
• creation and attempt to use more than one account with a plan to create advantage from casino promotions;
• failure to provide correct registration data;
• use of stolen cards;
• any other action that may inflict damage to the Casino.
Any Player Account can be terminated, and the balance amount refunded with deducted applicable withdrawal charges, as per Casino`s sole discretion. The Company is not obliged to provide prior notice or explanation.
The Casino reserves the right to verify the Player`s Account by requesting the following documents: ID, payment systems, utility bills, еtc. in either Latin or Cyrillic alphabet. When the Player fails to comply, video verification of displaying the documents can be requested, as per Casino`s discretion.
Once there is reasonable doubt, as per Casino`s estimate, that a Player has attempted to manipulate the Casino system in any way, the Casino will exercise the right of retaining payments. All individuals who were suspected of any attempt of manipulative or fraudulent behavior will be subjected to criminal charges. All events and games that have been posted on the Casino website are subject to change or termination by the Casino.
By reading the terms stated herein, all individuals agree to refrain from taking advantage of any possible lacks or errors that may appear in the software. If an individual comes across such errors, he or she is obliged to report them to the Casino urgently. If the individual does not comply, the Casino will have the right to compensation for all costs related to the mentioned errors, including but not limited to any costs arising from associating with the respective errors or the failure to report.
As per their sole discretion, the Casino reserves the right to charge the transaction costs for both deposit and withdrawal in case the sum of bets made after the last deposit is less than 3 times the value of the mentioned deposit. Being the gaming platform, the Casino does not offer any conversion or exchange service for either both fiat and crypto currencies, and cannot be considered a financial institution, and therefore cannot be expected to act as such.
12. Refund Policy
A refund can be completed once the alleged deposit (including the bonus) has been played using the Services.
A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) days if a Player alleges that another individual (or a minor) has accessed his/her Player Account.
Refund request need to be sent to management via email to firstname.lastname@example.org
If you have deposited via credit or debit card and the amount of withdrawal is equal or smaller to the one deposited, we reserve the right to pay the withdrawal amount back to the credit or debit card. If the amount exceeds the one deposited, the amount in excess will be paid via one of the alternative payment methods.
Processing fee of 5% will be added to each refunded transaction
We reserve the right to withhold any refund or reverse transaction until the identity of the Player Account User is adequately established to our satisfaction, in order to ensure that any payment made to Us will be honored after a refund has been made. You agree to provide, in case We demand, a notarized identification, or any other certified identification in accordance with the applicable laws of Your jurisdiction. If such notarized or certified identification is not provided within five (5) days of our request, then such refund or reverse transaction shall not be effected, Your Player Account shall be closed and You shall forfeit all funds in Your Player Account, such decision shall be final, binding and not subject to appeal.
Player should play using a fair method on all games and should not in any way affect outcome of that game. This includes using computer aids, mathematical equations, betting systems etc
When you make a withdrawal for the first time, we might ask you for certain document copies to verify your identity. We may subsequently ask for these copies at random to ensure the security of your account. These documents include:
The front and back of your driving license or any other official government-issued photographic identification.
Your utility bill (for example gas, electricity, water or telephone) not older then three months with your name and the address used to registered with us.
Statement of the card used or letter of issuing bank.
The front and back of any credit or debit cards that were used to make a deposit at the Casino.
If e-wallet has been used (Neteller ,Skril ,Ecopayz,Interac), a screenshot of the profile page, showing your account details and visible address must be included.
Withdrawals must be made back to the same account where the deposit originated from. This is in accordance with anti-money laundering policy of our casino.
Gambling at an online casino should always be aimed at entertainment. However, there is a certain percentage of people who lose control over themselves while gambling. Before starting to play, it is important to realise that gambling shall never be viewed as a source of income or means of recovery from debts. It is useful to keep track of the time and the amount of money spent at an online casino daily.
If you think that you start spending more money than you can afford, or in case gaming starts interfering with your normal daily routines, we strongly advise to consider several measures that can help, such as setting Personal Limits on your gaming activities, opting for Self-Exclusion, and seeking help and support from trusted independent bodies.
To assist you in gambling responsibly we offer the Personal Limits feature. You can set limits on the amount you deposit, lose, wager, spend in one game, or on your account activity on the whole. This functionality can be accessed within your account in the “Personal Limits” section.
Limits can be amended at any time. A decrease in the limit will take effect immediately, however an increase may only occur after email confirmation and only after the previous limit of the same type expires, in order to avoid rash decisions. If you require further information or assistance regarding Personal Limits, please contact our support team at email@example.com.
Deposit Limit. A limit on your deposits for a day, a week, or a month.
Loss Limit. A limit on your losses in the casino for a day, a week, or a month. Please note the loss is based on the initial deposit and not winnings attributed to the deposited amount. If for example you deposit $/€50, put a Loss Limit of $/€10 and then go on to win $/€1,000, you can still lose more than $/€10 of the $/€1,000 balance as it is based on the initial deposit instead of the winnings. This goes for all other currencies, $ and € are used as examples only.
Wager Limit. A limit on the wagered amount for a day, a week, or a month.
Cooling-Off Limit. You can set a Cooling-Off Period for 1 week, 1 month, 3 months, or 6 months. While the limit is active you cannot deposit to the Casino and you will be excluded from all promotional offers, although you may withdraw the remaining funds during this period. Cooling-Off period is applied to your account immediately. Upon its expiring your account will automatically be re-activated.
Self-Exclusion Limit. You can set a Self-Exclusion Limit for 6 months, 9 months, or 1 year. Upon doing so your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active. Upon its expiring your account will automatically be re-activated.
SELF-EXCLUSION BY REQUEST
You may also contact our support team at firstname.lastname@example.org and inform us about your decision to stop gambling at the Website for a certain period of time or forever. We will take all measures to block your access to your account and make sure that you receive no promotional materials.
You may contact any of the following organizations for consultation and support:
PROTECTION OF MINORS
The Casino only accepts players who are at least 18 years old and uses all available methods to stop any attempts of minors to register and play at our Website. The Casino reserves the right to ask for proof of identity and in case the player has not reached the legal age to play, access to the Website will be denied immediately.
However, we realise that due to a wide availability and nature of the Internet people under the legal age still have a chance to register and play at an online casino. We therefore strongly encourage parents to cooperate in protecting their children from free access to gaming websites. There is special software that can help in this matter. Please visit the following websites for more information: